Systems Operations Administrator
Twilio
CloudERP
Senior Salesforce Administrator
ConnectWise
full-time
Posted on:
Location Type: Hybrid
Location: Clark • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Provides support to the Business Applications team, with a high attention to detail
- Researches, analyzes, and documents findings
- May influence others within the Information Technology team through the explanation of facts, policies, and practices
- Serves as primary system administrator for the Salesforce environment
- Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
- Completes regular internal system audits and prepares for upgrades
- Manages Salesforce data feeds and other integrations
- Coordinates the evaluation, scope, and completion of new development requests
- Works with institutional management to establish processes to support administrative, development, and change management activities
- Assists in training of new users and grows the Salesforce skill set across the organization
- Acts as the liaison between users, vendors, and application development teams
- Works independently with members of the user community to define and document development requirements
- Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
- Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, and distinguishes user requests from underlying needs
Requirements
- Bachelor’s degree in related field or equivalent work experience
- 5+ years of related experience
- Salesforce Admin Certification (ADM201 and ADM211)
- Preferred: Certifications/Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer
- Preferred working experience in Salesforce CPQ
- Ability to work independently on projects and processes with general supervision
- Practical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirement
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce best practices and functionality
- Strong data management abilities
- Ability to successfully drive projects to completion
- Ability to understand and articulate complex requirements
Benefits
- Hybrid / Remote
- Inclusive, positive culture
- Reasonable accommodations to enable individuals with disabilities
- Equal Employment Opportunity (non-discrimination)
- Training and growth of Salesforce skill set across the organization
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce administrationSalesforce data managementSalesforce CPQcustom apps developmentformula fieldsworkflowscustom viewsproject managementsystem auditsintegration management
Soft skills
attention to detailindependent workproblem-solvingcommunicationcreativityanalytical thinkingtime managementadaptabilityuser trainingprocess facilitation
Certifications
Salesforce Admin Certification (ADM201)Salesforce Admin Certification (ADM211)Sales Cloud CertificationService Cloud CertificationSalesforce CPQ Specialist
