ConnectWise

Software Consultant Specialist – Modernization

ConnectWise

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

Cloud

About the role

  • Lead technical engagements with high-value partners, to support migration from legacy systems to cloud-based platforms.
  • Conduct migration readiness assessments and provide expert guidance throughout the end-to-end migration lifecycle to ensure smooth transitions to cloud environments.
  • Facilitate and deliver migration sessions, providing hands-on technical support, troubleshooting, and remediation during partner transitions to cloud solutions.
  • Identify, manage, and resolve technical and operational issues during migration to minimize disruption and drive continuous improvement.
  • Capture partner feedback and operational insights and collaborate with product and process teams to improve tooling, workflows, and best practices.
  • Deliver technical training, system configuration, and troubleshooting through webinars, onsite engagements, and remote sessions to enable successful cloud adoption.
  • Develop and maintain concise solution documents and user guides for migration projects, documenting partner interactions and project outcomes to support scalable cloud migrations.
  • Validate defects, resolve technical issues, and support custom engagements, providing clear documentation and structured communication.
  • Manage multiple concurrent migration initiatives, balancing priorities while maintaining accurate project documentation and stakeholder communication.
  • Support project management activities to ensure successful coordination and delivery of cloud migration engagements.
  • Ensure high partner satisfaction by consistently delivering high quality experiences and maintaining strong customer feedback and survey results.

Requirements

  • Bachelor’s degree in a related field or equivalent business experience.
  • 5+ years of relevant experience in technical consulting, solution architecture, or enterprise software implementation.
  • Preferred: Experience in technical roles within SaaS, automation, monitoring, AI
Benefits
  • 0–10% travel may be required for partner engagement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud migrationtechnical consultingsolution architectureenterprise software implementationsystem configurationtroubleshootingmigration readiness assessmentsdefect validationproject managementdocumentation
Soft Skills
leadershipcommunicationcollaborationcustomer satisfactionproblem-solvingorganizational skillstraining deliveryfeedback capturecontinuous improvementprioritization