Connectly.ai

AI Engineer

• Prototyping, building and launching AI experiences for large retailers and enterprises.
• Partnering with PM, sales and clients to define and refine customer requirements.
• Partnering with engineering teams in San Francisco to leverage the latest capabilities of the AI platform as well as contributing to the platform where needed. Providing critical feedback to the platform team to provide support necessary to build great AI solutions.
• Establishing and implementing AI business metrics, analyzing data and iterating to progressively and relentlessly improve business performance.
• Planning your work, negotiating on dates, and offering creative solutions and practical tradeoffs to compromise between client deadlines and feature completeness.

Full-Stack AI Engineer

• Prototype, build, and launch AI experiences for large retailers and enterprises.
• Collaborate with PMs, sales, and clients to define and refine customer requirements.
• Work with engineering teams in San Francisco to leverage the latest capabilities of the AI platform and contribute to the platform where needed. Provide critical feedback to the platform team to ensure support for building excellent AI solutions.
• Define and implement AI business metrics, analyze data, and iterate to continuously improve business performance.
• Plan your work, negotiate timelines, and offer creative solutions and practical trade-offs to balance client deadlines and feature completeness.

Customer Support

• Respond to customer inquiries via email or Zendesk
• Resolve customer issues and complaints effectively
• Provide accurate information about products and services
• Guide customers through troubleshooting processes
• Document customer interactions and solutions in the CRM system (HubSpot)
• Escalate complex issues to higher-level support or management
• Maintain a high level of customer satisfaction
• Stay updated on product knowledge and company policies