Training Specialist II
ConnectiveRx
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $41,800 - $58,900 per year
Job Level
JuniorMid-Level
About the role
- Develops, delivers, and maintains written materials, training classes, and workshops, and maintains a master training schedule that includes new hire training, nesting, as well as recurrent and specialty training.
- Conducts training evaluations and needs assessments to ensure that learners and business needs are being met.
- Delivers soft skills training such as grammar, business writing, interpersonal communication, and other related topics.
- Coordinates with the Quality team to monitor trends and make recommendations for learning needs.
- Works with Operations and Program Managers to implement onboarding of new and existing business.
- Collaborates with teammates to champion and implement professional development and leadership training programs.
- Performs other duties as assigned.
- Occasional travel, less than 10%.
Requirements
- A BS/BA Degree in Education or a related field is preferred.
- Two to four years of customer service operations training.
- Understands adult learning processes.
- Working knowledge of MS Word, Excel, and PowerPoint.
- Strong interpersonal, communication, public speaking, and facilitation skills.
- Proven ability to deliver training processes and feedback.
- Ability to work in a fast-paced, high-stress environment with demanding schedules.
- Schedule flexibility, with the ability to conduct training outside of standard office hours when needed.
- Strong project management skills with the ability to supervise multiple projects.
- Team-oriented and contributes to a positive team spirit.
- Consistent attendance and punctuality; able to ensure work responsibilities are covered when absent.
- Strong decision-making and problem-solving skills.
- Adhere to company policies and compliance programs including SOC1, SOC2, PCI, and HIPAA.