Sales Support Representative, SLED
Connection
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $18 - $22 per hour
About the role
- Provides support to Account Manager and customers during the order fulfillment process
- Handles incoming calls and assists on calls when needed
- Places orders for the Account Manager
- Follows up as needed on orders to ensure satisfactory delivery
- Prepare quotes, research customer product questions, and assist with bids
- Handles all aspects of order preparation
- Serves customers at the highest level in order to assist in closing any potential sales
- Assists the Account Manager with stock, credit, and shipping issues, as well as open/backlogged orders
Requirements
- Intermediate to advanced Microsoft Office knowledge
- Organized with the ability to multitask and manage priorities
- Effective written and verbal communication skills
- Adaptable with the ability to switch tasks based on shifting priorities
- Excellent written communication skills with the ability to compose professional business communications via email
- Excellent verbal communication skills
- Detail-oriented with item-by-item focus, meticulous attention to detail
- Ability to work both independently and in a team environment
- Ability to provide exceptional customer service to our customers
- Ability to build effective relationships both internally and externally
Benefits
- Financial, emotional, and physical support resources
- 401k plans
- Medical insurance
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off including vacation, sick time, Wellness and Volunteer Time Off days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Office
Soft Skills
organizedmultitaskingeffective communicationadaptabilitydetail-orientedindependent workteamworkcustomer servicerelationship building