Possesses and maintains a working knowledge of Epic's suite of outpatient clinical documentation applications, primarily EpicCare Ambulatory.
Demonstrates ability to analyze operational workflows, challenges and requests and devise appropriate solutions.
Ability to translate end user requirements into specific application configuration changes with a solid understanding of change management.
Demonstrates comprehensive knowledge of computer systems, applications and interfaces.
Proficient in creating detailed documentation, including system design documentation, procedures, process and data flows, project plans, and recommendations for system enhancements and replacements.
Communicates effectively with clients, colleagues, developers, and organizational administration.
Requirements
Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Education Preferred: BA/BS Degree
Experience Required: Relevant experience within a healthcare environment highly desired or equivalent demonstrated knowledge and capability. IT Analyst experience highly desired.
Experience Preferred: Demonstrated experience in a customer-focused role, such as marketing or patient access. Experience in a healthcare setting preferred.
Preferred: Epic Certification, Accreditation or Proficiency in at least one of the following modules: EpicCare Ambulatory, EpicCare Kaleidoscope, EpicCare Compass Rose, MyChart, EpicCare Link, Care Everywhere
Knowledge of project development life cycle methodologies such as Agile/Scrum a plus. A demonstrated knowledge of cross application/system workflow and data relationships is required. Web-based technologies, processes, and analytics. Employing software quality assurance and testing concepts, techniques, industry best practices, tools and standards.
Skills: Microsoft Office Suite, ServiceNow, SQL Server
Ability to: Employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards
Benefits
Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities
Applicant Tracking System Keywords
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