Connect America

Part Time Field Service Support Technician

Connect America

part-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $0 - $15 per hour

About the role

  • Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices
  • Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
  • Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
  • Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
  • Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards
  • Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use
  • Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
  • Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required
  • Provides management with feedback and ideas for continuous improvement
  • Occasional evening and/or weekend appointments required for emergency service work orders

Requirements

  • Valid Driver's license (Up to 75% travel - local within 100-mile radius)
  • Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
  • Ability to adjust training to meet the needs of our subscribers. This may include speaking more slowly and clearly to ensure they understand our service
  • Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change
  • Ability to organize and prioritize multiple tasks and to follow step by step installation instructions
  • Ability to operate basic machinery (fax machine, PC) dexterity to install hardware
  • Ability to lift up to 40 pounds and ability to climb stairs
Benefits
  • Flexible scheduling
  • Additional earnings for each installation completed
  • Eligibility to receive mileage reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationcustomer serviceequipment retrievalwork order processingtraininginventory managementdocument submissionbasic machinery operationlifting up to 40 poundsclimbing stairs
Soft Skills
communicationpatiencecompassionorganizational skillsprioritizationadaptabilitycustomer educationfeedback provisionservice excellenceprofessionalism
Certifications
valid driver's license