Connect America

Support Engineer

• provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices
• The territory you will cover is Cincinnati, OH, with a radius of up to 100 miles

Field Service Support Technician

• Provide the best customer service experience to customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment.
• Educates and trains subscribers and caregivers on products/services in a professional, respectful manner.
• Processes work orders for installation, training, customer service or retrieval of equipment and/or products.
• Completes tasks on work order on scheduled date and within specified timeframe.
• Schedules service and retrieval appointments with subscriber/caregiver.
• Acclimates subscriber/caregiver to Lifeline equipment and service.
• Complies with protocols for communicating status and issues related to work orders.