Connect America

Account Manager

• Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets
• Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction.
• Retain customers by ensuring high customer satisfaction and clear ROI
• Facilitate strategic meetings with director-level or higher customer stakeholders.
• Own and maintain strategic Action Plans for all key accounts.
• Participate in relevant industry conferences and local market events.
• Maintain accurate and complete Salesforce documentation and comply with all operational processes.
• Collaborate across departments and contribute to coaching, development, and team culture.
• Engage in cross-functional initiatives and receive positive customer/internal feedback.
• Collect feedback on deals and communicate issues or concerns in solution-orientated approach.
• Utilize deal reviews process and close plans to improve win rates and accelerate deals

Paralegal

• Support the full contract lifecycle, including intake, drafting, review, negotiation support, execution, distribution, tracking, maintenance, and termination.
• Apply established templates, playbooks, clause standards, and checklists to facilitate efficient workflow and enable timely deal execution in a remote, high-volume environment.
• Maintain and update, under the direction of Commercial Counsel, contract templates, clause libraries, playbooks, and related tools to ensure alignment with business needs and legal standards.
• Identify nonstandard contract terms, elevated risk issues, or matters falling outside established guardrails and escalate appropriately to Commercial Counsel.
• Prepare clear summaries of contract terms, key obligations, risks, and responsibilities for business stakeholders.
• Coordinates the extraction, review, and organization of data and documents required to respond to data requests.
• Plays an active role in scaling the Legal function by maintaining and assisting in improving standardized processes, tools, and best practices that support business growth.
• Coordinate closely with internal stakeholders—including Sales, Finance, Billing, Operations, and other business teams—to facilitate efficient contract workflows and resolve process related issues.
• Provide guidance to internal teams on contract terms, contracting procedures, escalation pathways, and internal legal policies.
• Serve as a primary point of contact for contract related questions, data requests, and day-to-day operational support.
• Assist with legal research, drafting, special projects, and broader legal operations initiatives as needed.
• Support continuous improvement efforts across the legal.
• Coordinate with and support Compliance and Audit teams on contract related matters as needed and ensure alignment with internal processes and documentation standards.

Commercial Paralegal

Manager

• Lead, supervise, and evaluate nursing staff performance to maintain high standards of patient care.
• Develop and implement nursing policies, procedures, and protocols in compliance with regulatory requirements.
• Coordinate staffing schedules, manage resource allocation, and oversee daily clinical operations.
• Collaborate with interdisciplinary teams to enhance patient care plans and resolve clinical issues.
• Facilitate ongoing education, training, and professional development opportunities for nursing personnel.
• Monitor patient care quality metrics and implement corrective actions as needed to improve outcomes.
• Manage budgets related to nursing services and ensure efficient use of resources.
• Serve as a point of contact for patient concerns and work to resolve issues promptly and effectively.

Account Manager

Commercial Paralegal

Nurse Manager