Connect America

Support Engineer

• Provide best customer service experience to customers
• Complete in-home installations, service and retrieval of Lifeline’s personal emergency response equipment
• Educate and train subscribers and caregivers on products/services in a professional manner
• Process work orders for installation, training, customer service or retrieval of equipment
• Schedule service and retrieval appointments with subscribers/caregivers
• Comply with protocols for communicating status and issues related to work orders
• Perform accurate and timely submission of Care Plan Agreement and other documents
• Provide management with feedback and ideas for continuous improvement

Field Service Support Technician

• Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment
• Adjust training to meet the needs of our subscribers
• Educate and train subscribers and caregivers on products/services in a professional, respectful manner
• Process work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
• Schedule service and retrieval appointments with subscriber/caregiver within expected service and quality standards
• Acclimate subscriber/caregiver to Lifeline equipment and service
• Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
• Provide management with feedback and ideas for continuous improvement
• Complete tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
• Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required
• Occasionally required to work evenings and/or weekends for emergency service work orders

• Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment, as well as other Home Monitoring service devices
• Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
• Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
• Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
• Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards
• Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use
• Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
• Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required
• Provides management with feedback and ideas for continuous improvement
• Occasional evening and/or weekend appointments required for emergency service work orders

Field Service Support Technician

Field Service Support Technician

Part Time Field Service Support Technician