Connect America

Field Service Support Technician

Connect America

full-time

Posted on:

Location Type: Remote

Location: Illinois • Ohio • United States

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Salary

💰 $15 per hour

About the role

  • Provide the best customer service experience to our customers while completing in-home installations, service and retrieval of Lifeline’s personal emergency response equipment
  • Adjust training to meet the needs of our subscribers
  • Educate and train subscribers and caregivers on products/services in a professional, respectful manner
  • Process work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
  • Schedule service and retrieval appointments with subscriber/caregiver within expected service and quality standards
  • Acclimate subscriber/caregiver to Lifeline equipment and service
  • Comply with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment
  • Provide management with feedback and ideas for continuous improvement
  • Complete tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
  • Perform accurate and timely submission of Care Plan Agreement and other documents and reports as required
  • Occasionally required to work evenings and/or weekends for emergency service work orders

Requirements

  • Ability to operate basic machinery (fax machine, PC)
  • Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
  • Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change
  • Ability to organize and prioritize multiple tasks and to follow step by step installation instructions
  • Valid Driver’s license (Up to 75% travel - local within 100-mile radius)
  • Adheres to uniform/dress code as required by the company
  • Ability to lift up to 40 pounds and ability to climb stairs
Benefits
  • flexible scheduling to meet customer needs
  • additional earnings for each installation completed
  • eligibility to receive mileage reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic machinery operationwork order processinginstallation instructionsinventory managementdocument submission
Soft Skills
customer servicetraining and educationcompassionpatienceorganizationprioritizationcommunication
Certifications
valid driver's license