Manager – GTM Data Operations
Confluent
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Oversee daily data management tasks across Salesforce and related GTM systems
- Support record-level data hygiene, validation, and cleanup tasks in Salesforce
- Perform deduplication, field-level corrections, and basic data standardization using tools such as DemandTools
- Handle ticket escalations and coordinate timely resolution of urgent or complex data issues
- Execute bulk record updates, account ownership transfers, and data corrections based on ticket intake
- Provide day-to-day guidance to a small India-based data support team
- Monitor workload distribution and quality of task execution
- Serve as the primary point of contact for questions, escalations, or rework on GTM data tasks
- Model best practices for documentation, communication, and operational follow-through
- Communicate with SalesOps, Sales, Marketing, and MOps teams on data issues and process handoffs
- Coordinate across functions when records, attribution, or account routing issues arise
- Help troubleshoot “gray areas” with practical problem-solving
- Maintain and improve SOPs for recurring data workflows and ticket resolution
- Contribute to knowledge base articles, internal wikis, or training docs for onboarding or cross-training
- Lead in efforts to improve team efficiency and innovation
Requirements
- 5+ years of experience in Salesforce data management or GTM systems support
- Experience with Salesforce standard and custom objects, especially Account and Opportunity structures
- Hands-on experience with at least two of the following: DemandTools, Cloudingo, Data Loader, ZoomInfo, D&B, Clay
- Strong Excel or Google Sheets proficiency for data review and transformation
- Experience with triaging, escalating, and resolving high-volume operational tickets
- Ability to explain technical data issues in clear, concise language
- Demonstrated reliability and ownership in a team-oriented environment.
- Familiarity with firmographic and technographic data workflows
- Understanding of marketing attribution logic and GTM reporting impacts
- Prior experience supporting US-based teams or working in distributed/global models
- Exposure to tools such as BigQuery, SQL, or other BI/analytics platforms
- Experience in a fast-paced environment with changing priorities and limited documentation.
Benefits
- Belonging isn’t a perk here. It’s the baseline.
- We work across time zones and backgrounds, knowing the best ideas come from different perspectives.
- We make space for everyone to lead, grow, and challenge what’s possible.
- We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce data managementdata hygienededuplicationdata standardizationExcelGoogle SheetsBigQuerySQLDemandToolsCloudingo
Soft Skills
problem-solvingcommunicationteam-orientedreliabilityownershipguidancemonitoringcoordinationdocumentationinnovation