Confluent

Practice Manager

Confluent

full-time

Posted on:

Location Type: Remote

Location: California • Texas • United States

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Salary

💰 $136,200 - $160,000 per year

About the role

  • Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.
  • Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals.
  • Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations.
  • Participate in Confluent product and sales strategy for the customers in your region.
  • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

Requirements

  • Professional Services leadership background implementing SaaS/PaaS/IaaS
  • Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability).
  • Experience or interest in selling enterprise IT delivery services.
  • Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
  • Exceptional interpersonal communication skills, as the role is primarily customer-facing. Candidates will need to travel to customer sites and lead engagements with business executives, enterprise architects, and engineering/design management personnel.
  • Some fluency in Spanish and/or Portuguese
  • Willingness to travel as required, estimated at 20% of the time, to support sales opportunities and maintain existing customer relationships.
Benefits
  • Offers Equity
  • Offers Commission
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSPaaSIaaSIT delivery projectsresource managementperformance assessmentcareer planningsales strategyproject delivery
Soft Skills
interpersonal communicationcustomer engagementleadershiprelationship buildingteam developmentproblem solvingexpectation management