Confluent

Practice Manager

Confluent

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Texas • 🇺🇸 United States

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Salary

💰 $136,200 - $160,000 per year

Job Level

Mid-LevelSenior

About the role

  • Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth.
  • Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals.
  • Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations.
  • Participate in Confluent product and sales strategy for the customers in your region.
  • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

Requirements

  • Professional Services leadership background implementing SaaS/PaaS/IaaS
  • Experience overseeing enterprise-level IT delivery projects (5 years or equivalent capability).
  • Experience or interest in selling enterprise IT delivery services.
  • Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
  • Exceptional interpersonal communication skills, as the role is primarily customer-facing. Candidates will need to travel to customer sites and lead engagements with business executives, enterprise architects, and engineering/design management personnel.
  • Some fluency in Spanish and/or Portuguese
  • Willingness to travel as required, estimated at 20% of the time, to support sales opportunities and maintain existing customer relationships.
Benefits
  • Offers Equity
  • Offers Commission

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSPaaSIaaSIT delivery projectsresource managementperformance assessmentcareer planningsales strategyproject delivery
Soft skills
interpersonal communicationcustomer engagementleadershiprelationship buildingteam developmentproblem solvingexpectation management