Confluence

Associate Support Analyst

Confluence

full-time

Posted on:

Location Type: Hybrid

Location: Ho Chi Minh City • Vietnam

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About the role

  • Provide exceptional support to clients via calls and correspondence
  • Troubleshoot issues and deliver step-by-step solutions
  • Escalate complex problems and refer clients to specialized services when needed
  • Maintain accurate records, process documents, and update databases
  • Prepare progress reports and coordinate with managers
  • Collaborate with team members and external partners to ensure deliverables are met
  • Participate in solution design, configuration, testing, and documentation
  • Contribute to operational monitoring and process improvements
  • Communicate professionally with stakeholders at all times
  • Enjoy flexible work hours to support 24/7 client coverage

Requirements

  • Bachelor’s degree in a relevant field
  • Minimum 2 years of work experience
  • Strong problem-solving, analytical, and critical thinking skills
  • Excellent time management and communication abilities
  • Client-focused mindset and ability to work in a fast-paced environment
  • Certifications such as CFA, CIPM, ITIL, or FRM are a plus!
Benefits
  • Generous Time Off packages including additional half days with each public holiday in your location.
  • Global Career Development opportunities
  • Social Events
  • Referral Bonus scheme - Upto $3,000 per successful referral
  • Plus many more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingsolution designconfigurationtestingdocumentationoperational monitoringprocess improvementsdatabase managementrecord keeping
Soft Skills
problem-solvinganalytical skillscritical thinkingtime managementcommunicationclient-focused mindsetcollaborationflexibility
Certifications
CFACIPMITILFRM