Conduktor

Account Manager

Conduktor

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudDistributed SystemsKafka

About the role

  • Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
  • Lead onboarding engagements and ensure customers achieve agreed success outcomes
  • Build trusted relationships with champions, technical stakeholders, and decision-makers
  • Act as the customer’s advocate internally while representing company strategy externally
  • Drive retention of your portfolio at current contract value
  • Expand within your accounts (break into white space within customer base) to meet target numbers
  • Monitor account health, risks, and usage trends and take proactive action
  • Partner closely with AEs and SAs as part of a single account team
  • Support pre-sales technical validation when needed to ensure smooth handoffs
  • Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
  • Ensure all customer communications remain aligned and well-coordinated
  • Educate customers on best practices and new capabilities
  • Lead regular check-ins, success reviews, and executive touchpoints
  • Capture customer feedback, success stories, and references

Requirements

  • 3–7+ years of experience in Account Management, Strategic Account Management or Technical Account Management
  • Experience managing mid-market to enterprise B2B SaaS customers
  • Proven track record of driving renewals and expansions
  • Strong ability to manage complex stakeholder environments
  • Comfortable working cross-functionally with Sales and technical teams
  • Excellent communication, multi-tasking, organization, and prioritization skills
  • Preferred
  • Experience with data infrastructure, streaming, DevOps, or developer tools
  • Familiarity with Kafka, cloud platforms, or distributed systems
  • Experience supporting customers across EMEA and North America
  • Bilingual in French and English
Benefits
  • Stock options
  • Unlimited PTO + 10 public holidays
  • Top-tier private health insurance package
  • Learning and development allowance
  • Employee referral program
  • ClassPass membership
  • Company-wide events and team socials
  • Gifts at tenure milestones
  • Our office is dog friendly!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementStrategic Account ManagementTechnical Account ManagementB2B SaaSdata infrastructurestreamingDevOpsdeveloper toolsKafkacloud platforms
Soft Skills
communicationmulti-taskingorganizationprioritizationrelationship buildingstakeholder managementadvocacyproactive actioncollaborationcustomer education