Conduktor

Account Manager

• Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
• Lead onboarding engagements and ensure customers achieve agreed success outcomes
• Build trusted relationships with champions, technical stakeholders, and decision-makers
• Act as the customer’s advocate internally while representing company strategy externally
• Drive retention of your portfolio at current contract value
• Expand within your accounts (break into white space within customer base) to meet target numbers
• Monitor account health, risks, and usage trends and take proactive action
• Partner closely with AEs and SAs as part of a single account team
• Support pre-sales technical validation when needed to ensure smooth handoffs
• Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
• Ensure all customer communications remain aligned and well-coordinated
• Educate customers on best practices and new capabilities
• Lead regular check-ins, success reviews, and executive touchpoints
• Capture customer feedback, success stories, and references

Customer Success Manager

• Own the post-sale customer lifecycle, including onboarding, adoption, and long-term success
• Lead onboarding engagements and ensure customers achieve agreed success outcomes
• Build trusted relationships with champions, technical stakeholders, and decision-makers
• Act as the customer’s advocate internally while representing company strategy externally
• Drive retention and expansion within your portfolio of accounts
• Lead upsells where the champion and economic buyer remain the same
• Identify expansion opportunities across business units and partner with AEs to pursue them
• Monitor account health, risks, and usage trends and take proactive action
• Partner closely with AEs and SAs as part of a single account team
• Support pre-sales technical validation when needed to ensure smooth handoffs
• Coordinate with Product, Support, and Engineering to resolve issues and influence roadmap
• Ensure all customer communications remain aligned and well-coordinated
• Educate customers on best practices and new capabilities
• Lead regular check-ins, success reviews, and executive touchpoints
• Capture customer feedback, success stories, and references

Conduktor

Account Manager

Customer Success Manager, Fluent in French

Customer Success Manager, Fluent French