Conduktor

Solutions Architect

Conduktor

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Job Level

Mid-LevelSenior

Tech Stack

ApacheDistributed SystemsDockerKafkaKubernetesLinuxPulsarRabbitMQ

About the role

  • Lead the onboarding of new enterprise customers and ensure successful adoption of Conduktor’s product suite
  • Guide customers through essential lifecycle activities, from architecture planning and high availability design to deployment, automation, monitoring, upgrade strategies, and migrations
  • Deliver training and enablement sessions to help customers get the most out of our tools
  • Identify and resolve customer technical challenges, developing strategies to remove blockers to adoption
  • Serve as the technical voice of the customer, coordinating with Sales, Product, Support, and Engineering to drive technical success
  • Transfer knowledge effectively, helping customers become more self-sufficient while enabling support teams to serve them more effectively
  • Apply your understanding of customer environments and use cases to influence product direction and roadmap
  • Collaborate hands-on with Technical Support and Engineering teams when deeper troubleshooting is required
  • Continuously expand your expertise in Conduktor products, Apache Kafka, and the data streaming ecosystem to strengthen outcomes for both customers and internal teams

Requirements

  • Proven success in a technical field role (e.g., Solution Architect, Customer Success Engineer) serving enterprise customers
  • A strong passion for technology and a desire to stay ahead in the data streaming ecosystem
  • Interest in learning and mastering how Conduktor tooling adds value in data streaming world
  • Hands-on experience working with distributed systems and modern architecture
  • Demonstrable experience with containerization and orchestration technologies such as Docker and Kubernetes
  • Familiarity with streaming or messaging systems such as Apache Kafka, Pulsar, RabbitMQ, or JMS
  • Experience troubleshooting Linux-based applications with a solid understanding of networking and security technologies (e.g., VPC, Private Link, TLS/SSL, SASL, OAUTH/OIDC)
  • Ability to read and understand code to support technical problem-solving
  • Proven ability to manage multiple customers simultaneously, driving outcomes such as technical adoption, satisfaction, and retention
  • Excellent interpersonal and communication skills, with the ability to explain complex technical concepts clearly to diverse audiences
  • Strong consulting and relationship management skills, with the agility to switch contexts and collaborate across teams
  • Passion for solving complex technical problems and thriving in fast-paced, dynamic environments
  • Self-motivated, curious, and proactive, with the autonomy and positive attitude to deliver results
  • Fluent English