Conduent

Senior Manager, App Dev – Support

Conduent

full-time

Posted on:

Location Type: Remote

Location: OhioUnited States

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Salary

💰 $142,450 - $170,000 per year

Job Level

About the role

  • Lead multiple Scrum teams through end‑to‑end project delivery using Agile, Scrum, and Kanban frameworks.
  • Facilitate all key Scrum ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
  • Coach, mentor, and evolve teams to adopt Agile best practices—driving improved velocity, quality, and delivery predictability.
  • Champion Agile transformations across business, operations, and IT teams, enabling cultural shifts from Waterfall to Agile methodologies.
  • Oversee strategic enterprise programs including system migrations, Back Office System modernization, large data integrations, and IAM initiatives.
  • Develop and manage project plans, charters, roadmaps, resource allocations, budgets ($1M–$20M+), and risk mitigation strategies.
  • Own cross‑functional delivery for high‑visibility modernization efforts across stakeholders such as transportation agencies, utilities, retail organizations, and global franchises.
  • Ensure all project deliverables adhere to PMI, Scrum, ITIL, and SDLC best practices.
  • Lead large-scale migrations from legacy platforms to successor systems, ensuring data integrity, ETL accuracy, and transition success.
  • Oversee ETL processes, Oracle Data Integrator (ODI) workflows, performance tuning, and analytics reporting (OAS).
  • Drive DevOps automation and CI/CD pipeline optimization, reducing release cycle time and improving deployment consistency.
  • Collaborate on middleware, platform, and IAM initiatives including WebLogic, OIM, RBAC, SSO, and federated identity governance.
  • Serve as the primary liaison between executive leadership, technical teams, vendors, and business partners.
  • Facilitate governance meetings, steering committees, operational checkpoints, and stakeholder alignment sessions.
  • Develop dashboards, KPI reporting, and communication frameworks in Jira, Azure DevOps, Confluence, and Power BI.
  • Foster strong relationships and transparent communication to ensure expectation alignment and ongoing stakeholder engagement.
  • Identify and eliminate delivery bottlenecks, reduce team impediments, and refine processes across program portfolios.
  • Introduce process automation, operational optimizations, and Agile workflows to increase productivity and reduce cost.
  • Provide guidance on ITSM practices, ServiceNow workflows, change management, and incident/problem resolution processes.
  • Drive measurable improvements in release frequency, system performance, team collaboration, and customer satisfaction.

Requirements

  • 10–15+ years of blended experience across Agile project management, Scrum Master roles, technical project management, and software development.
  • Proven track record delivering large-scale IT modernization programs, data transformation projects, and enterprise system deployments.
  • Strong proficiency in Agile/Scrum frameworks, SDLC, DevOps, ETL, analytics platforms, and application modernization.
  • Hands-on experience with tools such as Jira, Confluence, Azure DevOps, MS Project, SharePoint, ServiceNow, ODI, OAS, WebLogic, SQL/PLSQL, and related enterprise technologies.
  • Expertise in Identity & Access Management (IAM), including OIM, RBAC, MFA/SSO, and compliance-driven security processes.
  • Demonstrated ability to manage multi-million-dollar portfolios and lead cross-functional teams across distributed environments.
  • Excellent communication, conflict resolution, negotiation, and stakeholder engagement skills.
  • PSM I or CSM certification required; PMP/PMI experience is a strong plus.
Benefits
  • health insurance coverage
  • voluntary dental and vision programs
  • life and disability insurance
  • retirement savings plan
  • paid holidays
  • paid time off (PTO) or vacation and/or sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AgileScrumKanbanETLDevOpsCI/CDSDLCdata transformationapplication modernizationperformance tuning
Soft Skills
communicationconflict resolutionnegotiationstakeholder engagementcoachingmentoringprocess optimizationteam collaborationleadershipproblem-solving
Certifications
PSM ICSMPMPPMI