Conduent

Workforce Management Business Partner

Conduent

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Responsible for WFM delivery and account level quality of one medium-sized program or a few small programs.
  • Ensures functional support given meets the operational needs of the assigned WFM employees.
  • Manages the relationship between WFM and operations.
  • Acts as the primary point of contact for any operational concerns.
  • Ensures that WFM resources and processes have the correct number of operational resources.
  • Mentors WFM employees in technical skills and program-specific processes.
  • Optimizes WFM performance by exposing and addressing improvement opportunities.
  • Integrates additional operational WFM resources to resolve process challenges.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Requirements

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.
  • Requires knowledge and experience in field.
  • Uses best practices and knowledge of business to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Acts as a resource for colleagues with less experience.
  • Requires conceptual expertise of theories, practices, and procedures.
  • Knowledge of best practices and team integration.
  • Aware of the competition and what differentiates them.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WFM deliveryoperational supporttechnical skillsproject managementdeductive reasoningproblem solvingprocess optimizationbest practicestheoriesprocedures
Soft Skills
mentoringrelationship managementinfluencing stakeholdersself-guided workresourcefulnessteam integrationcommunicationleadershipadaptabilitycritical thinking
Certifications
college degreeuniversity degree