Conduent

Call Center Customer Service Representative

Conduent

full-time

Posted on:

Location Type: Remote

Location: Iowa • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 per hour

About the role

  • Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
  • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
  • Accurately document enrollment requests and status changes
  • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
  • Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
  • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

  • Basic understanding of a call center environment in a customer service role and quality monitoring processes.
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to problem solve through analysis and ongoing feedback.
  • Achieve results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • High School diploma or GED
  • Background required.
  • Must reside within 1 hour driving distance from Des Moines, IA
Benefits
  • Paid Training
  • Full-time Position with Full Benefits
  • Career Growth Opportunities
  • PerkSpot- Employee discount program
  • Full Benefit Options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem solvingeffective working relationshipsempathycommitmentcommunicationanalysisquality monitoring
Certifications
High School diplomaGED