App Dev & Support Engineer I
Conduent
full-time
Posted on:
Location Type: Hybrid
Location: Hyderabad • India
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About the role
- Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
- Create and manage advanced workflows, forms, business rules, and UI policies.
- Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
- Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies.
- Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts.
- Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
- Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing.
- Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).
- Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.
- Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
- Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.
- Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions.
- Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones.
- Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.
- Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives.
- Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery.
- Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.
Requirements
- Minimum of 5+ years working with core ServiceNow modules such as ITSM, CSM, FSM, EAM, ITOM, HRSD, and ITBM—including installing, configuring, and customizing workflows.
- Practical knowledge implementing and managing Discovery for accurate CI detection, along with maintaining robust CMDB structures and developing CSDM v4 framework.
- Proven track record of creating tailor-made ServiceNow applications and designing engaging, user-friendly portals to enhance service delivery.
- Demonstrable success integrating ServiceNow with third-party systems (e.g., SailPoint, Jira, Azure, GCP, SCCM) using API calls, Service Graph Connectors, or custom connectors.
- Familiarity with Orchestration, Flow Designer, and scripting to automate end-to-end processes—particularly for provisioning/deprovisioning services and handling security workflows.
- In-depth understanding of Identity and Access Management (IAM) best practices and frameworks, coupled with the ability to implement secure provisioning workflows.
- Well-versed in designing and administering RBAC policies, including role assignment, user permissions, and compliance auditing, ensuring alignment with enterprise security standards.
- Experience configuring FSM for scheduling, dispatching, and coordinating technicians to enhance field operations and customer satisfaction.
- Ability to manage the entire lifecycle of enterprise assets, including asset registration, maintenance scheduling, and decommissioning—leading to optimized asset utilization and cost savings.
- Practical familiarity with Agile methods (Scrum or Kanban) in planning and executing development sprints, including backlog grooming, sprint reviews, and retrospectives.
- History of working effectively with cross-functional, geographically dispersed teams, ensuring transparent communication and rapid iteration of solutions in a fast-paced environment.
- Experience in preparing for and executing ServiceNow upgrades (e.g., from Xanada releases), including sandbox testing, deployment automation, and user training.
- Skilled in monitoring platform health (e.g., queries, scripts, instance performance) and implementing remediation measures for optimal reliability and scalability.
- Proven ability to translate complex business processes into technical requirements, gathering input from both technical and non-technical stakeholders.
- Track record of working with product owners, project managers, business analysts, and architects to create cohesive end-to-end solutions aligned with organisational goals.
- Holding (or actively pursuing) industry-recognized credentials such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Implementation Specialist certifications (e.g., CSM, FSM, EAM).
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMCSMFSMEAMIAMRBACAPI integrationOrchestrationFlow Designer
Soft Skills
collaborationmentoringcommunicationproblem-solvingagile methodologiesstakeholder engagementtransparencycontinuous improvementroot cause analysistechnical documentation
Certifications
ServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)Implementation Specialist (CSM)Implementation Specialist (FSM)Implementation Specialist (EAM)