Conduent

Pension Benefits Administrator

Conduent

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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Salary

💰 $19 - $24 per hour

Job Level

SeniorLead

About the role

  • Triaging, researching, and responding to participant issues. (For example: eligibility, calculation detail, Plan provisions, tax and eft inquiries)
  • Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed
  • Completing payment set ups for pension annuities and lump sum payments under the direction of a senior team member
  • Contributing to projects with direction from a senior team member
  • Perform complex & non-complex research and data analysis, and provide resolution to inquiries from participants, clients and/or third parties. Provide supporting detail for research.
  • Acquire and relay relevant information and documentation that will be shared with plan participants/beneficiaries
  • Maintain knowledge of legal and regulatory changes, trends, and other developments which affect retirement benefits/Plan requirements/SPDs
  • Confer with team members including leadership to resolve uncommon issues
  • Perform other duties as assigned and comply with all policies and standards
  • Respond to customer inquiries, pension verifications, and form reprint requests
  • Work on records with missing data
  • Work with banking vendors to assist with participant questions and requests

Requirements

  • Must be at least 18 years of age
  • Must be able to pass a criminal background check
  • Strong verbal and written communication skills
  • Ability to navigate and work across multiple systems
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router
  • We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysispayment setupbenefit report revieweligibility calculationresearchproblem resolution
Soft skills
verbal communicationwritten communicationteam collaborationcustomer service