Operations Associate – Call Center
Latchel
Healthcare Call Center Representative
Conduent
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- Answering calls regarding healthcare benefits.
- Assisting members with Medicare enrollments, billing, claims, benefits & other services as mutually agreed.
- Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics.
- Fully explain the Medicare Part D and or Part C Medicare Advantage Programs.
- Actively listen to understand customers’ needs and answer their questions.
- Strive to answer the un-asked question(s) as we work for a one call resolution.
- Navigate the Members’ plan benefits, review Client's policy and procedures.
Requirements
- Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
- High school diploma, GED, or college degree.
- Complete a mandatory paid training program with 100% attendance.
- Successful completion of a background check is required for this position.
Benefits
- Medical, Dental, and Vision benefits are available on the 1st day of employment.
- Paid time off is accrued after 180 days (about 6 months) of employment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service assessmenttypingMedicare enrollmentbillingclaims processingbenefits explanationinvoicing
Soft skills
active listeningproblem-solvingcommunicationcustomer needs assessmentone call resolution
Certifications
high school diplomaGEDcollege degree
