Healthcare Call Center Agent
Gainwell Technologies
Operations Associate – Call Center
Latchel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Receive & process inbound phone calls, texts, emails, and web chats
- Categorize & route inbound requests to the appropriate teams
- Handle routine operations tasks, including but not limited to scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support
- Provide feedback on processes, documentation, policy, and procedure improvements
Requirements
- 3+ years of experience in customer service-oriented role (performed via phone, text, webchat, email)
- English proficiency
- Spanish speaking is preferred
- Comfort using support platforms (e.g., Zendesk, Freshdesk, Intercom) and/or CRM tools to manage tickets or cases
- Previous experience in Property Management industry is strongly preferred
- Strong previous experience in technical support
- Previous experience supporting upset customers in urgent situations
Benefits
- Equipment Requirements: Computer
- External monitor (strongly preferred)
- Noise-canceling headphones
- Quiet, professional work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdiagnosticsmaintenance coordinationinvoice collection
Soft skills
customer servicecommunicationproblem-solvingfeedback provisionhandling upset customers
