Operations Associate – Call Center
Latchel
Healthcare Call Center Agent
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $50,000 per year
Job Level
Junior
About the role
- Answer incoming calls promptly and professionally, addressing member inquiries, and make outbound calls as needed.
- Ability to remain calm and professional in high pressure situations.
- Accurately document all interactions in the system, ensuring records are updated and complete.
- Maintain confidentiality and comply with HIPAA and other healthcare regulations.
- Escalate complex issues to supervisors or appropriate departments when necessary.
- Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
Requirements
- High school diploma or equivalent required; associate degree or healthcare certification preferred.
- 1+ year of experience in a call center or customer service role, preferably in a healthcare setting.
- Strong communication and active listening skills, ability to speak, read and write proficient English.
- Bilingual is a plus.
- Ability to multitask and navigate multiple systems simultaneously and proficiency in Microsoft office and call center software.
- Familiarity with medical terminology and insurance processes is a plus.
Benefits
- generous, flexible vacation policy
- a 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencecustomer service experiencemedical terminologyinsurance processesmultitaskingdocumentationperformance metricscall qualityhandle timecustomer satisfaction
Soft skills
communication skillsactive listeningprofessionalismcalm under pressureconfidentialityproblem-solvingescalationadaptabilitybilingual communicationtime management
Certifications
high school diplomaassociate degreehealthcare certification
