Condé Nast

Manager, Support

Condé Nast

full-time

Posted on:

Location Type: Remote

Location: India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ServiceNow

About the role

  • leading and providing 1st and 2nd Line Support remotely via Phone Chat and through Condé Nasts’s Global Support Portal
  • Act as a play/coach both leading the team and handling support issues
  • Lead a team of ~6 support engineers spanning EMEA and U.S. hours
  • Handle performance scheduling and workload
  • Triage and log all incoming support calls into ServiceNow providing first-call resolution
  • Management of ServiceNow Support queue
  • Provide first and second level troubleshooting and issue resolution
  • Escalate issues as required
  • Champion IT Security protecting the company’s IP through application of policies and procedures

Requirements

  • solid experience leading support teams
  • troubleshooting relevant applications
  • ad-hoc mobile device support
  • Knowledge of building Mac and Windows systems
  • strong network troubleshooting capability
  • Excellent troubleshooting communication skills
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
1st Line Support2nd Line Supporttroubleshootingnetwork troubleshootingMac systemsWindows systemsServiceNowIT Securityperformance schedulingworkload management
Soft Skills
leadershipcommunicationteam managementproblem-solvingcoaching