Condé Nast

Manager

• leading and providing 1st and 2nd Line Support remotely via Phone Chat and through Condé Nasts’s Global Support Portal
• Act as a play/coach both leading the team and handling support issues
• Lead a team of ~6 support engineers spanning EMEA and U.S. hours
• Handle performance scheduling and workload
• Triage and log all incoming support calls into ServiceNow providing first-call resolution
• Management of ServiceNow Support queue
• Provide first and second level troubleshooting and issue resolution
• Escalate issues as required
• Champion IT Security protecting the company’s IP through application of policies and procedures

Manager, Support

Operations

• Manage the optimization of campaigns across social platforms, YouTube, and Condé Nast brand.com sites
• Build campaigns in a timely manner for a seamless launch
• Provide internal stakeholders campaign analysis to surface actionable insights and learnings that can be utilized in the sales process
• Analyze audience data, historical ad performance, and industry trends to make informed client-facing recommendations and internal decisions
• Deliver in-flight and end-of-campaign recaps outlining success and opportunities to scale performance or future growth
• Troubleshoot and problem solve campaign and account issues in a stress-free manner

Manager, Support

Performance Media Operations Specialist