Concurrency, Inc.

IT Support Engineer

Concurrency, Inc.

part-time

Posted on:

Origin:  • 🇺🇸 United States • Wisconsin

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudServiceNow

About the role

  • Provide tier 1-3 support to end-users
  • Assist in creation of new user accounts
  • Assist in the set-up of new equipment and devices
  • Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
  • Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
  • Provide guidance and explain policies and procedures to end-users
  • Assist users in obtaining access to systems
  • May review and evaluate new computer hardware and software products
  • Configure, prepare, and ship laptops and other equipment for new hires and remote users
  • Be available for on-call support for onsite IT issues as needed
  • Assist in the tracking of hardware and software inventory
  • Assist and interact with hardware and software vendors
  • Assist in Corporate IT projects

Requirements

  • Understanding of Microsoft Products including Office365 and Active Directory
  • Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups
  • Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components
  • Technical certifications such as A+ or Microsoft Certifications
  • Ability to multitask and work without direct supervision
  • Ability to work in a fast-paced environment and always maintain professionalism and confidence
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