Blue Mantis

Help Desk Support Engineer - Onsite King of Prussia, Pennsylvania

Blue Mantis

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

JuniorMid-Level

Tech Stack

AndroidAzureMacOSServiceNow

About the role

  • This role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite.\n
  • Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system; Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.\n
  • Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities; the technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.

Requirements

  • 3-5 years of Help Desk support experience\n
  • 2-5 years of Microsoft Entra ID or Azure AD Experience.\n
  • 1-3 years of prior Customer Service experience\n
  • Experience with providing technical assistance over the phone and customer facing interactions.\n
  • Able to multi-task by working on multiple open tickets simultaneously.\n
  • Experienced in working in a fast-paced environment with multiple priorities and projects.\n
  • Able to investigate, analyze and troubleshoot customer issues.\n
  • Comfortable making decisions on issue resolution without supervision.\n
  • Demonstrates excellent verbal and written skills.\n
  • Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.\n
  • Windows/MacOS imaging and configuration\n
  • Proficient in at least three of the following\n
  • Windows Operating system 10/11\n
  • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project)\n
  • Email support – Exchange/O365 Administration\n
  • Azure/EntraID Active Directory Administration\n
  • Autopilot/Intune experience is a nice to have, but not a requirement\n
  • Basic network support\n
  • Understanding of domain/corporate IT environment PC/Laptop setup\n
  • Basic knowledge of network technologies (LAN, WAN, wireless)\n
  • VPN clients (Cisco, SonicWall, Fortinet, etc.)\n
  • Computer hardware support\n
  • Troubleshoot issues with laptops, desktops, and thin clients\n
  • USB device support and other peripherals\n
  • Printer support\n
  • Setup/install local, wireless, and network printers\n
  • Troubleshoot hardware printer issues\n
  • Mobile device support\n
  • Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc.\n
  • Install and troubleshoot broadband wireless devices and software\n