Concurrency, Inc.

Systems Engineer

• Provide technical consulting services to clients
• Contribute to the design and delivery of technical architecture solution components
• Support the efforts of more experienced consultants
• Play a key consultative role with external clients working with the key stakeholders and business regarding operations and integration
• Ensure best practice adherence for core system setup, development, security, tuning and performance
• Provide subject matter expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform
• Customize ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application UI and configure flow/orchestration automations
• Facilitate and support development with testing phases
• Submit daily hours for time tracking
• Coordinate release planning and implementations
• Maintain and continuously improve processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place for a reliable dev/test/prod environment
• Participate in ongoing production support and end user support

Frontend Engineer

• Work closely with both internal and customer teams to gather requirements and make suggestions for modern custom solutions
• Design and implement responsive UI components using Blazor WASM, HTML, CSS, and C#
• Translate user personas and workflows into intuitive, accessible interfaces
• Collaborate with UX architects to evolve low- and high-fidelity wireframes into production-ready screens
• Optimize UI performance across corporate, credit union, and business user contexts
• Implement secure flows and role-based access aligned with the customer’s Active Directory and routing logic
• Integrate micro front-end architecture where applicable to support modular UI delivery
• Participate in the planning, design, and development of new solutions as well as in enhancements, modifications, and corrections to existing solutions
• Submit daily hours billed to cloud-based project management software, Kantata, for time tracking
• Research and consider emerging technologies to improve current applications, architectures and processes
• Document design decisions and contribute to the evolving style guide and design system
• Stay current on Microsoft ecosystem tools and contribute to UI innovation using AI-assisted development tools
• Participate in Agile ceremonies and collaborate with backend and QA teams for full-stack alignment

Senior Front-End Developer

SDET

• Develop and execute overall testing strategies including test plans, test scripts, test automation, test cases, and reports on projects of varying scope and size
• Develop and execute automated test scripts for UI workflows, including AI-driven UI testing tools for continuous validation (bonus)
• Validate front-end behavior across Blazor components and responsive layouts
• Perform API and UI testing across login, coin/currency, and transaction modules
• Collaborate with developers to define acceptance criteria and refine user stories
• Maintain regression test suites and integrate with CI/CD pipeline
• Document defects, test coverage, and test strategy artifacts for stakeholder visibility
• Support DevOps-aligned testing protocols, including certificate/key management and alert monitoring
• Participate in the design and definition project phases to ensure full understanding of client requirements
• Identify critical areas of project risk and develop strategies to reduce overall risk for the project and client
• Document and evaluate test results and defects; track and manage defects through to resolution
• Ensure full traceability between test scripts, results, and client requirements
• Author test plans, test cases, and/or test scripts required to validate solutions
• Collaborate with developers to ensure testing results meet performance and scalability requirements
• Participate in Agile ceremonies and provide QA input during sprint planning and retrospectives
• Validate cross-user navigation and role-based access scenarios (corporate, credit union, business user)
• Contribute to performance and security testing efforts to ensure scalable, compliant delivery

Test Automation Engineer

Support Engineer

• Provide tier 1-3 support to end-users
• Assist in creation of new user accounts
• Assist in the set-up of new equipment and devices
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• May review and evaluate new computer hardware and software products
• Configure, prepare, and ship laptops and other equipment for new hires and remote users
• Be available for on-call support for onsite IT issues as needed
• Assist in the tracking of hardware and software inventory
• Assist and interact with hardware and software vendors
• Assist in Corporate IT projects

Systems Engineer

Senior Front-End Developer

Test Automation Engineer

IT Support Engineer