Concurrency, Inc.

Support Engineer

• Provide tier 1-3 support to end-users
• Assist in creation of new user accounts
• Assist in the set-up of new equipment and devices
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• May review and evaluate new computer hardware and software products
• Configure, prepare, and ship laptops and other equipment for new hires and remote users
• Be available for on-call support for onsite IT issues as needed
• Assist in the tracking of hardware and software inventory
• Assist and interact with hardware and software vendors
• Assist in Corporate IT projects

IT Support Engineer