Customer Support

• Oversee execution of customer service strategies and ensure high levels of customer satisfaction within the service framework.
• Manage a diverse team, streamline processes, and foster an environment that promotes excellence in customer engagement.
• Develop and implement effective customer service policies and procedures to enhance customer satisfaction.
• Lead, mentor, and coach customer service representatives to achieve high performance and meet service goals.
• Monitor and evaluate team performance against targets and provide feedback aimed at continuous improvement.
• Handle escalated customer inquiries and complaints professionally to ensure resolution.
• Collaborate with other departments to enhance service delivery and customer experience.
• Prepare and present reports on customer service metrics, trends, and improvement plans to senior management.
• Identify training needs and facilitate training programs for the customer service team.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Customer Service Manager

Customer Care Representative – Junior

Customer Service

Customer Service Manager

Customer Support Specialist

AI Customer Support – Junior/Senior