Concert8 Solutions

Customer Service Representative – Native Japanese Speaker

Concert8 Solutions

full-time

Posted on:

Location Type: Remote

Location: Japan

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About the role

  • Develop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner
  • Create a positive company experience for the customer, vendors, and suppliers
  • Provide accurate information about the companys products or services including their platform and answering questions
  • Escalation of technical support issues when encountered
  • Manage and take ownership of the resolution process for all customer related issues to final resolution
  • Keep confidential records and financial information private and secure
  • Record details of customer contacts and action taken – document in systems and use tickets
  • Other duties may be requested for support including administrative and testing of platform and system
  • Communicating with the airlines, vendors, and cross-department when needed
  • Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests
  • Resolve queries by applying established company standard procedures and tactics

Requirements

  • Native Japanese (born and raised) required
  • Fluent in Japanese language (verbal and written) – professional level
  • Fluent in English language (verbal and written) – intermediate to professional level
  • Knowledgeable in handling multiple queries and ticketing systems
  • Preferably with two (2) years of experience in the Travel industry (no GDS required)
  • Minimum high school diploma.
  • Previous customer service experience
  • Adaptable, fast learner with the ability to creatively find customer solutions
  • Flexibility in shift schedules and work hours
  • Computer, high speed internet connection, head-set and quiet workspace
Benefits
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceticketing systemstechnical supportadministrative supportproblem resolutiondocumentation
Soft Skills
adaptabilityfast learnercreativitycommunicationrelationship buildingflexibility
Certifications
high school diploma