Concert8 Solutions

Customer Support

• Develop strong customer relationships and will be responsible for resolving customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner
• Create a positive company experience for the customer, vendors, and suppliers
• Provide accurate information about the companys products or services including their platform and answering questions
• Escalation of technical support issues when encountered
• Manage and take ownership of the resolution process for all customer related issues to final resolution
• Keep confidential records and financial information private and secure
• Record details of customer contacts and action taken – document in systems and use tickets
• Other duties may be requested for support including administrative and testing of platform and system
• Communicating with the airlines, vendors, and cross-department when needed
• Keep high satisfaction standards and exceed crew members' expectations when managing bookings and requests
• Resolve queries by applying established company standard procedures and tactics

Customer Service Representative – Native Japanese Speaker

• Act as an expert and liaison, providing product/services information and resolving any emerging problems that the company’s customer accounts and clients might face with accuracy and efficiency.
• Respond efficiently to customer inquiries and issues while maintaining high customer satisfaction.
• Develop strong customer relationships and resolve customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner.
• Create a positive company experience for the customer, vendors, and suppliers.
• Provide accurate information about the company’s products or services including their platform and answering questions.
• Manage and take ownership of the resolution process for all customer-related issues to final resolution.
• Keep confidential records and financial information private and secure.
• Record details of customer contacts and action taken – document in systems and use tickets.

Customer Service Representative – Native Japanese Speaker

Customer Service Representative, Native Japanese Speaker – Travel