Concert8 Solutions

Customer Service Representative, Native Japanese Speaker – Travel

Concert8 Solutions

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Act as an expert and liaison, providing product/services information and resolving any emerging problems that the company’s customer accounts and clients might face with accuracy and efficiency.
  • Respond efficiently to customer inquiries and issues while maintaining high customer satisfaction.
  • Develop strong customer relationships and resolve customer queries through phone (outbound and inbound calls), e-mail and chat in a fast and professional manner.
  • Create a positive company experience for the customer, vendors, and suppliers.
  • Provide accurate information about the company’s products or services including their platform and answering questions.
  • Manage and take ownership of the resolution process for all customer-related issues to final resolution.
  • Keep confidential records and financial information private and secure.
  • Record details of customer contacts and action taken – document in systems and use tickets.

Requirements

  • Native Japanese (born and raised) required
  • Fluent in Japanese language (verbal and written) – professional level
  • Fluent in English language (verbal and written) – intermediate to professional level
  • Knowledgeable in handling multiple queries and ticketing systems
  • Preferably with two (2) years of experience in the Travel industry (no GDS required)
  • Minimum high school diploma.
  • Previous customer service experience
  • Adaptable, fast learner with the ability to creatively find customer solutions
  • Flexibility in shift schedules and work hours
  • Computer, high speed internet connection, head-set and quiet workspace
Benefits
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceticketing systemsproblem resolutionrecord keeping
Soft Skills
adaptabilityfast learnercreativity in problem solvingcustomer relationship managementcommunication
Certifications
high school diploma