Clinical Excellence Manager
Concert Health
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $86,074 - $130,927 per year
About the role
- Direct oversight of Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
- Responsible for supporting pod and partner workflows and needs in partnership with the Associate Clinical Director
- Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
- Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination
- Partners with Associate Clinical Director to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers
- Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
- Responsible for keeping an open line of communication with all Clinical Excellence Managers, Associate Clinical Directors, and upper management.
- Handles escalated employee relations concerns with guidance from the Associate Clinical Director and HR.
Requirements
- Masters degree in social work, counseling, or related field.
- Licensed to practice in the state of California as an independent clinician (LCSW, LPCC, or equivalent).
- Additional state licenses and/or willingness to acquire additional licenses.
- Minimum of 5+ years of clinical experience, with at least 3 years of experience in clinical supervision or clinical leadership capacity.
- Demonstrated competency working in health care technological platforms such as electronic health records or CRMs (i.e. Salesforce).
- Demonstrated competency guiding clinical care in line with the Collaborative Care Model.
- Proficiency in evidence-based treatment approaches (Problem-Solving Treatment, Motivational Interviewing, Cognitive Behavioral Therapy, and Behavioral Activation).
- Technical proficiency in a variety of platforms including EHRs, ability to quickly learn new technology.
- Knowledge of/experience with behavioral health tools (PHQ9, GAD7, CSSRS, etc.).
- Capability to provide clinical care to patients in primary care settings, including those as young as 6 years old, as well as in women's health.
- Fluent in both English & Spanish preferred.
Benefits
- 100% remote with employer supplied computer equipment.
- Opportunities for Supervision.
- Work/life balance with 14 paid holidays, sick time, and additional PTO plans.
- Medical, Dental, and Vision plans effective on the first day of employment.
- Employer paid Short Term Disability and Long Term Disability plans.
- Employer paid Life and AD&D insurance of $50,000.
- Employer paid Parental Leave of 12 weeks.
- 401K.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical supervisionclinical leadershipevidence-based treatmentProblem-Solving TreatmentMotivational InterviewingCognitive Behavioral TherapyBehavioral Activationpatient carehealth care technologybehavioral health tools
Soft Skills
coachingperformance managementmentoringcommunicationconflict resolutionteam collaborationorganizational skillsproblem-solvingadaptabilityleadership
Certifications
Masters degree in social workMasters degree in counselingLicensed Clinical Social Worker (LCSW)Licensed Professional Clinical Counselor (LPCC)state licensesadditional clinical licenses