Concert Health

Manager

• Direct oversight of Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
• Responsible for supporting pod and partner workflows and needs in partnership with the Associate Clinical Director
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination
• Partners with Associate Clinical Director to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Associate Clinical Directors, and upper management.
• Handles escalated employee relations concerns with guidance from the Associate Clinical Director and HR.

Clinical Excellence Manager

Consultant

• Provide Structured Care Review (SCR) to primary care providers through systematic case review with a panel of Behavioral Health Care Manager
• Focus primarily on high-risk patients, patients new to treatment, or those not improving
• Work with Behavioral Health Care Manager to oversee the status and population health of their assigned patient caseload
• Use Concert’s purpose built registry to track all assigned patients and prioritize patients for case review and treatment adjustments
• Recommend any treatment adjustments, including specific medication and lab/imaging/study order recommendations, directly in the primary care provider’s EHR
• Educate primary care providers and Behavioral Health Care Manager about treatment options
• Advise on treatment for patients who may need more intensive or more specialized mental health care
• Provide occasional ad hoc telephone consultation to primary care providers for very complex patients or challenging patient situations

CA Licensed Psychiatric Consultant, CoCM

Bilingual

• Provides care to patients, based on needs of assigned Care Pod, customizing treatment plan to individual patient needs
• Supports and closely coordinates behavioral health care with the patient’s primary care provider and (when appropriate) other service providers
• Screens patients for common behavioral health and substance use disorders using PHQ9, GAD7, Columbia Suicide Risk Assessment, or other tools as required
• Monitors patients for changes in clinical symptoms and treatment side effects/complications, with a goal of reduction in symptoms
• Supports psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness
• Tracks patient follow-up and clinical outcomes using a registry, records encounters in the registry and uses the system to identify and re-engage patients
• Plans specific mutual self-management goals, objectives, and interventions with action-oriented patients
• Facilitates care plan changes for patients who are not improving, including changes in medications or psychosocial treatments or appropriate referrals for additional services
• Documents patient progress and treatment recommendations in Salesforce and the electronic health record so they can be easily shared with primary care providers, the psychiatric consultant, and other treating providers
• Completes relapse prevention plan with patients who are in remission
• Educates patients about behavioral health/substance use disorders and treatment options
• Establishes mutually agreeable care management plan with the care team and patient/family
• Participates in regularly scheduled caseload consultations with psychiatric consultants
• Participates in regularly scheduled supervision sessions with clinical supervisor
• Identifies social determinant barriers and works alongside the Care Navigation Partner to assist in providing access to the correct level of internal or external care

Clinical Excellence Manager

CA Licensed Psychiatric Consultant, CoCM

Bilingual Clinician, LMSW, LCSW, LPC – Behavioral Health