Concert Health

Customer Success Manager

• Establish and maintain high-level relationships with key decision-makers
• Develop, implement, and lead Strategic Partner Success Plans
• Lead regular QBRs to present data-driven performance insights
• Own and drive performance against core KPIs/metrics
• Serve as the primary point of contact for day-to-day operations
• Monitor adoption metrics and proactively implement workflow best practices
• Lead the implementation of partner enablement and adoption plans
• Collaborate cross-functionally with Clinical, Billing, Patient Connection, and Technology teams
• Monitor and analyze key performance indicators and utilization data
• Identify and execute strategies for revenue growth
• Proactively monitor partner health and engagement levels
• Ensure partner operations adhere to all relevant legal and regulatory standards

Technical Product Manager

• Own and drive the product roadmap for patient and provider engagement applications, for integration and analytics, and for APIs and integrations with new data systems.
• Define requirements.
• Work with our solutions, clinical and other teams to understand and refine requirements.
• Create user stories and acceptance criteria.
• Convert requirements into user stories (independent, negotiable, valuable, estimable, small, testable), collaborating with architects to define a logical, iterative path for each feature.
• Iterate with development teams to turn user stories into product features - guiding and prioritizing the daily, iterative work, and validating successful completion of each step.
• Drive knowledge transfer to our solutions team related to features you own, ensuring successful transition from development to documentation, training, adoption, and support.
• Use and grow your technical skills. We’re a dynamic startup and a small team, so you’ll have the opportunity to take on other projects, including design, complex testing, deep root cause analysis, and the creation of BI and reporting assets for internal teams and our customers.

Senior Technical Product Manager

Software Engineer

• Lead, mentor, and inspire a small multidisciplinary engineering team while delivering high-quality software that empowers clinicians and enhances the patient experience
• Partner closely with the CPTO and product team to define the technology strategy, including data and AI strategies
• Architect and build systems on AWS, and custom Salesforce applications that are secure, scalable, resilient, and maintainable
• Lead the EHR integration strategy, overseeing integrations with multiple health systems
• Build and maintain robust data pipelines to support analytics, and reporting
• Drive the integration of data-informed features and AI technologies, including LLMs
• Promote standardization of system design, enforce software development best practices, implement and maintain reliable CI/CD processes

Director of Engineering

Manager

• Direct oversight of Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision.
• Responsible for supporting pod and partner workflows and needs in partnership with the Associate Clinical Director.
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to.
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination.
• Partners with Associate Clinical Director to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers.
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Associate Clinical Directors, and upper management.
• Handles escalated employee relations concerns with guidance from the Associate Clinical Director and HR.

Clinical Excellence Manager

Medical Director

• Concert Health is seeking an experienced and mission-driven Medical Director to serve as the psychiatrist lead and liaison to a valued health system partner.
• This unique role combines direct clinical consultation within the Collaborative Care Model (CoCM) with clinical innovation and strategic medical leadership—providing an opportunity to shape how behavioral health is delivered in primary care at scale.
• Strong clinical skills and efficiency are essential in this role, particularly in delivering high-quality psychiatric consultation through systematic case review (SCR).
• Collaborate with assigned CCCs to track and oversee patient panels and clinical outcomes using our cloud-based patient registry.
• Perform a regular Patient Registry review of patients to identify high-risk patients, new patients, or those not improving as expected.
• Provide real-time supervisory/consultation support to CCCs (outside of SCRs), other PCs, and PCPs as needed.
• Supervise and provide clinical oversight to Psychiatric Nurse Practitioner PCs within their respective states, ensuring adherence to best practices and regulatory standards.
• Collaborate with CCC leadership to mentor and support professional development of CCCs.
• Develop and deliver training for PCPs, PCs, and CCCs, focusing on high-yield clinical topics related to identification, diagnosis, and treatment of behavioral health conditions through a CoCM lens.
• Build and maintain strong relationships with market leads and primary care providers, ensuring robust partnerships and increased referrals.
• Ensure adherence to the Collaborative Care Model fidelity, facilitating discussions between psychiatric consultants, CCCs, primary care providers, and client partner clinical leadership.

Medical Director, MA License

Growth Marketing

• Establish and maintain relationships with key decision makers at partner organizations including C-suits executives, Population Health leaders, Primary Care and Behavioral health leaders
• Align partner stakeholders’ goals and success metrics with Concert Health’s value prop
• Develop a deep understanding of partner needs and proactively drive communications and performance to meet partner expectations and accelerate growth
• Lead strategies to drive revenue growth, implement partner enablement marketing and adoption plans, surface education program opportunities
• Assist in the preparation of proposals, reports, updates, and summaries to support internal and external communication
• Ensure compliance with legal, regulatory, and operational standards

Partnership Growth Director

• Proactively engage with external stakeholders/strategic partner groups to gather feedback, identify process improvement opportunities and effectively deliver the CoCM to all of their patients.\n• Demonstrate in depth knowledge of Concert Health and all of the companies offerings to provide both accurate information and solutions functionally across internal departments and external customers.\n• Provide comprehensive administrative and clinical oversight to Collaborative Care Clinicians and Clinical Excellence Managers.\n• Ensure diligent supervision of Collaborative Care Clinicians and other staff members within assigned care pods.\n• Deliver ongoing education to care pods, ensuring adherence to the evidence-based Collaborative Care model and its core principles.\n• Articulate clearly the fundamental principles and treatment options of the Collaborative Care model.\n• Ensure that care pods meet or surpass key performance metrics related to clinical outcomes, quality patient care, and clinical efficiency.\n• Collaborate effectively as part of a national team comprising sales, implementations, product development, quality assurance, and training.