Concept Logistics

Representative

• Work directly with customers to discuss shipping needs, transportation options, and pricing to secure and grow freight volume.
• Build and maintain strong customer relationships to support long-term partnerships and account growth.
• Create and maintain account plans, identify opportunities within customer networks, and ensure accurate load entry and shipment details.
• Collaborate with the Sales team on new business acquisition and onboarding of new customers.
• Lead, manage, and support a truck load team to ensure efficient freight coverage and execution.
• Manage daily workflow within the team to ensure loads are booked, covered, and tracked accurately and on time.
• Serve as the escalation point for customer, carrier, and operational issues raised by team members.
• Coach, develop, and support team members to promote strong performance, growth, and engagement.
• Ensure a positive, productive, and professional team environment.
• Work closely with the TL Operations Manager to align team performance with operational goals and service expectations.
• Promote an environment that supports diversity and reflects the company brand

Shipper Representative