Production Support Analyst
Corinth Consulting Group
Technical Support Representative
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio, South Carolina, South Dakota, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables
- Deliver expert customer experiences…with a smile.
Requirements
- 1+ year of customer service experience
- A high school diploma or GED
- Strong focus on building customer relationships
- Comfortable using and explaining technology
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking with strong problem solving skills
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday
- A desktop or laptop to complete PC and internet testing; A work computer will be provided
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
- Must reside in the United States and have a valid U.S. address for residence
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay 'early,' when you want it
- paid training and performance-based incentives
- lucrative employee referral bonus opportunities
- company networking opportunities with organized groups
- health and wellness programs
- mentorship programs that support your rewarding career journey
- work-from-home convenience
- programs and events that support diversity, equity, and inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicetechnical supporttroubleshootingproblem solvingcomputer navigationPC knowledgemulti-taskingdatabase management
Soft skills
building customer relationshipsstrong communicationeagerness to learnattention to detail
Certifications
high school diplomaGED
