Technical Support Representative
Concentrix
iOSMacOS
Customer Service / Technical Support Representative
Concentrix
full-time
Posted on:
Location Type: Office
Location: Dartmouth • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$19 per hour
Job Level
Junior
Tech Stack
iOSMacOS
About the role
- Serve as the point of contact for all technical inquiries about hardware, software, or other designated client products
- Greet customers courteously and professionally using agreed-upon procedures
- Listen attentively to customer needs and concerns and demonstrate empathy
- Clarify customer requirements; probe for understanding to resolve non-standard/unstructured issues
- Use decision-support tools and resources to resolve customer issues
- Prepare complete and accurate work including appropriate account notation
- Maintain broad knowledge of client products (smartphones, tablets, computers, wearables)
- Deliver expert customer experiences with a smile
- Participate in training and use provided technologies and support to succeed and grow
Requirements
- Candidates must be located within 35km of the Halifax site
- 1 year of customer service experience or equivalent
- High School diploma or GED
- Effective communication skills in English, both written and verbally
- Familiarity with iOS and/or macOS, or comparable technology (preferred)
- Ability to multitask, be flexible, and adapt to changes
- Strong problem-solving skills and ability to learn
- Patience when working with customers
- Availability to work Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday (schedule rotates every 3 months based on performance)
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- registered retirement savings plan
- paid time off and holidays
- paid training days
- DailyPay enrollment option to access pay "early"
- incentives that align with individual and company performance
- Company networking opportunities (Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions)
- Health and wellness programs with trained partners
- Mentorship programs
- A modern, state-of-the-art office setting with advanced technologies
- Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support
- Celebrations and company events (Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experiencefamiliarity with iOSfamiliarity with macOSproblem-solving skillsmultitaskingadaptabilitytechnical inquiry resolutiondecision-support toolsaccount notationtechnology learning
Soft skills
effective communicationempathypatienceflexibilityattention to detailcustomer experience deliveryactive listeningadaptability to changeeagerness to learnprofessionalism
Certifications
High School diplomaGED
