Ventas
Concentrix
Retenciones
Concentrix
full-time
Posted on:
Location Type: Office
Location: Lima • 🇵🇪 Peru
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interface with customers via inbound calls, outbound calls, or Internet to sell basic products and services
- Process customer orders and sales; provide/receive information
- Achieve specific sales targets and maximize sales opportunities on every call
- Use scripts and probing techniques to determine customer needs and recommend products/services
- Maintain broad knowledge of products, pricing, promotions, and procedures
- Ensure service meets contractual sales goals and other KPIs
- Greet customers courteously using agreed procedures; listen attentively and demonstrate empathy
- Clarify customer requirements, probe for understanding, and provide resolutions using tools/resources
- Prepare complete and accurate work including account notations
- Participate in activities to improve customer satisfaction and sales performance
- Answer billing questions by explaining components of customer accounts
Requirements
- High school diploma (preferred) with three to six months of sales experience
- Spanish (Required)
- Courteous with strong customer service orientation
- Strong communication and negotiation skills
- Effective written and verbal communication
- Skilled in multi-tasking and adaptability
- Basic computer navigation skills and PC knowledge
- Tolerance for repetitive work in a fast paced environment
- Ability to work independently and as a team member
- Dependable with strong attention to detail
- Demonstrate patience and maintain pleasant professional tone
- Able to rotate shifts, as needed
- Ability to answer billing questions and process customer orders/sales
- Based on location/program, additional experience/skills may be required
- Philippines: Minimum of two years of college education; no prior call center experience required
- India: High school diploma; zero to six months of sales experience preferred; strong problem solving skills; handle complex queries; resolve independently
- United Kingdom: Exclude high school information in candidate profile section
- Germany: This job description does not apply to employees in Germany
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experiencecustomer order processingbilling question resolutionproduct knowledgesales target achievementKPI managementscript usagecustomer needs assessmentmulti-taskingcomputer navigation
Soft skills
customer service orientationcommunication skillsnegotiation skillsadaptabilityattention to detailpatienceempathyindependenceteamworkcourtesy
Certifications
high school diplomatwo years of college education (Philippines)
