Concentrix

Lead Project Manager

Concentrix

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $106,087 - $151,554 per year

Job Level

Senior

Tech Stack

AWSCloud

About the role

  • Oversee complex technology implementation projects focusing on AI and contact center solutions
  • Balance technical understanding with financial management, client interaction, and project oversight within a structured PMO environment
  • Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots
  • Handle project budgets, revenue forecasts, and financial reporting; ensure projects are completed on time and within budget
  • Communicate with strategic clients to understand needs and ensure project satisfaction; serve as overall project lead
  • Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups
  • Maintain accuracy and quality in project deliverables and processes; adhere to PMO standards and methodologies
  • Work as part of Information Technology and Global Security team to design, implement and strategize IT, security, application development, innovation, and solutions

Requirements

  • Budgeting
  • Change Management
  • Client Engagement
  • Finance
  • Communication
  • Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365
  • Experience in project management life cycle, waterfall model, and strategic planning
  • Ability to manage cloud contact center operations and implementations, particularly with AWS
  • Experience with AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots
  • Suggested and Optional Skills: Proficiency in Agile Methodology, AI Concepts, Generative AI
  • Candidates must undergo a background check including identity verification and employment eligibility
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