About the role
- Demonstrating the value and benefits of our client’s products or services through customer engagement
- Selling and/or renewing contracts
- Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota
- Provide accurate weekly/ monthly/ quarterly sales forecast
- Mastery of product knowledge and technical understanding of services to assess client requirements
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage high volume of customer contacts through phone and email each day
- Maintain the customer management system (CRM) to ensure all relevant data is captured
Requirements
- 2+ years of experience working in a customer service or sales capacity
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Excellent knowledge of Microsoft programs
- Experience working with Salesforce.com or similar CRM
- Language Requirements: English (Required)
- Various medical, dental, vision plan and life insurance programs
- Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
- Paid time off, disability programs and paid parental leave.
- Rewards and Recognitions
- Wellness Incentive Program
- Learning and Development Programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales forecastingcustomer engagementcontract renewalproduct knowledgetechnical understandinghigh-volume callingdata analysis
Soft skills
customer serviceobjection handlingcommunicationteam collaboration