Customer Service Advisor, German-speaking
Concentrix
Customer Service Representative, Dutch Speaker
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteSalary
💰 €18,978 per year
Job Level
Mid-LevelSenior
About the role
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
Requirements
- Are proficient or bilingual in Dutch and advanced in English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
Benefits
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer care skillsability to listenunderstanding customer needsownership of callsproblem-solvingescalation skillsgood dispositioncommunication skills
