Customer Service Representative, Dutch-speaking – Fashion Industry
Concentrix
Customer Support Specialist, EMEA – French, English, Spanish
Metricool
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteSalary
💰 €20,000 - €23,000 per year
Job Level
Junior
About the role
- Support users along their road with us, providing them with solutions and helpful resources to understand how our tools work, and how to function with social media.
- Provide a unique experience to our users by providing excellence in our live chat.
- Client accompaniment and resolution of doubts and questions related to our platform.
- Introduction to our users about the benefits that the platform can offer them in their day to day.
- Provide the users with our plans, and which one suits them better for their scenario.
- Collect customer feedback for service improvements and proactivity when suggesting improvements and changes to the platform.
- Provide support and assistance internally, managing incident reports and requests from other departments.
- Collaborate with your colleagues to create and update support resources for enterprise tools, for internal and customer usage.
Requirements
- Based in Spain.
- Previous experience in Customer Support or a similar position related to customer service.
- Degree in Digital Marketing or other digital marketing education.
- Fluent/ Advanced level in Spanish, English and French.
- Digital marketing knowledge.
- Basic programming knowledge.
- User-focused approach through active listening, empathy, and patience.
- Effective communication skills to transmit information in a clear, concise and appropriate manner.
- High level of self-management and incident resolution.
- Strong capacity for organization, time management and ability to multitask.
- Team player with the ability to collaborate across different departments.
Benefits
- Remote Work Environment: Team members have the flexibility to work from any location of their choice.
- Annual Meetups: Once a year, we organize gatherings to bring the team together, fostering camaraderie and mutual understanding.
- Competitive Salary: We are actively working to align our budgets with market standards, offering highly competitive salary packages.
- Wellbeing Plan: We believe personal wellbeing is essential to succeed at work, that is why we offer health insurance with access to multiple wellness support.
- Professional Development Plan: Recognizing the desire for personal growth, we provide guidance and support to our team members on their professional journey.
- Language Lessons: As an international company with team members fluent in English, Spanish, French, German, Portuguese or Italian, we believe in breaking barriers through language learning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital marketingbasic programming knowledge
Soft skills
active listeningempathypatienceeffective communicationself-managementincident resolutionorganizationtime managementmultitaskingteam collaboration
Certifications
degree in Digital Marketing