Customer Service Representative, Dutch-speaking – Fashion Industry
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteSalary
💰 €19,103 per year
Job Level
Mid-LevelSenior
About the role
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
- Take incoming calls from boutiques and shops and resolve demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
Requirements
- Are proficient or bilingual in Dutch plus an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Benefits
- Full-time 39 hours /week temporal contract: Monday-Friday 9.00 - 18.00
- Salary 19.103 euros gross/year + up to 1.200 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer care skillscall management systemsproblem resolutionSLA complianceIT platform knowledgeWindowsMS Officeinternet configuration
Soft skills
bilingual communicationcustomer service dispositionactive listeningownershipescalation management