Metricool

Customer Support

• Support users along their road with us, providing them with solutions and helpful resources to understand how our tools work, and how to function with social media.
• Provide a unique experience to our users by providing excellence in our live chat.
• Client accompaniment and resolution of doubts and questions related to our platform.
• Introduction to our users about the benefits that the platform can offer them in their day to day.
• Provide the users with our plans, and which one suits them better for their scenario.
• Collect customer feedback for service improvements and proactivity when suggesting improvements and changes to the platform.
• Provide support and assistance internally, managing incident reports and requests from other departments.
• Collaborate with your colleagues to create and update support resources for enterprise tools, for internal and customer usage.

Customer Support Specialist, EMEA – French, English, Spanish

Bookkeeper

• Fully own Spanish payroll, ensuring accuracy and alignment with Finance.
• Guarantee that benefits are correctly reflected in payroll and fix discrepancies with Finance when needed.
• Keep documentation audit-ready at all times and stay updated on Spanish labor regulations.
• Control and register employee changes under EOR providers and resolve employee questions related to payroll and benefits.
• Ensure compliance with labor risk prevention obligations, including training, courses, and certifications; monitor and advise on labor risks and partner with external legal advisors when required.
• Support Talent Acquisition during onboarding by ensuring new hires’ labor-related documentation and processes are complete; maintain and update HR policies and internal documentation.
• Handle administrative tasks such as purchases or labor-related paperwork.
• Collaborate with Finance and People teams to improve and automate payroll and HR processes; identify gaps and proactively implement improvements.
• Report to the People Lead (Horten) and collaborate closely with the COO (Laura) and the Finance team.

Labor and Payroll Specialist

Video Editor

• Create, adapt, and develop impactful visual content for the marketing team, ensuring high-quality, brand-aligned editing and creative input.
• Edit and deliver high-quality short-form engaging videos (TikTok, Instagram Reels, YouTube Shorts).
• Elevate short-form videos with creative touches and contribute ideas for new video formats and storytelling techniques.
• Support senior editors in long-form YouTube production, including translation, repurposing, and adaptation.
• Ensure brand consistency in tone, storytelling, and visual style across all edits.
• Apply YouTube strategy knowledge (audience retention, pacing, thumbnails, watch-time optimization) to improve video performance.
• Assist with subtitling, cross-language adaptations, and visual localization when needed.
• Collaborate with cross-functional teams (Content and Strategy) to ensure timely and aligned content delivery.
• Provide technical support to brand ambassadors to maintain top-level quality in their videos.
• Contribute to a knowledge-sharing culture that promotes learning and growth.

SEO Marketing

• Your mission is to enhance the visibility and performance of our website in search engine results pages (SERPs) through strategic and ethical optimization techniques.
• SEO Keyword Research: Conducting thorough keyword research to identify relevant and high-performing keywords for the website's content.
• On-Page Optimization: Optimizing on-page elements such as meta titles, meta descriptions, header tags, and URL structures to improve search engine visibility.
• Content Optimization: Working closely with content creators to ensure website content is optimized for search engines and aligns with the identified keywords.
• Link Building: Developing and implementing strategies to acquire high-quality inbound links to improve the website's authority and trustworthiness.
• International SEO: Managing SEO efforts for international audiences, including optimizing content for different languages and regions.
• Performance Monitoring: Using tools like Google Analytics and other SEO platforms to monitor the performance of the website and SEO campaigns.
• Reporting: Generating regular reports to track key SEO metrics, provide insights, and make data-driven recommendations for improvement.
• Competitor Analysis: Conducting competitive analysis to identify strengths, weaknesses, opportunities, and threats in the search landscape.
• Algorithm Updates: Staying informed about search engine algorithm updates and adjusting strategies to maintain or improve search rankings.
• Conversion Rate Optimization (CRO): Collaborating with marketing teams to optimize landing pages and improve the overall user experience, with a focus on conversion rates.
• Continuous Learning: Keeping up-to-date with industry trends, best practices, and emerging technologies in the field of SEO.
• SEO Audits: Performing regular SEO audits to identify areas for improvement and ensuring that the website complies with search engine guidelines.
• Education and Training: Providing guidance and training to internal teams on SEO best practices and ensuring that SEO principles are integrated into various aspects of the business.
• As a Team Member: Work closely with your team to understand objectives and problem-solve situations.
• Communication: Collaborating with cross-functional teams, including content creators, developers, and marketing teams, to ensure alignment with overall business goals.
• Education and Training: Providing guidance and training to internal teams on SEO best practices and ensuring that SEO principles are integrated into various aspects of the business.

Customer Support Specialist, EMEA – French, English, Spanish

Labor and Payroll Specialist

Video Editor

SEO Specialist