Customer Support Specialist, EMEA – French, English, Spanish
Metricool
Customer Service Advisor, German-speaking
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇪🇸 Spain
Visit company websiteSalary
💰 €20,500 per year
Job Level
Mid-LevelSenior
About the role
- Take incoming customer and from boutiques and shops calls and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
Requirements
- Have a proficient or bilingual level of German, and advanced level of English
- Are Customer Driven
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Have exceptional customer-facing and customer-care skills
- Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office
Benefits
- Full-time 39 hours /week contract: Monday to Friday 9:00 - 18:00
- Salary 20.500 euros gross/year + up to 2.000 euros gross/year in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer driveneffective qualification skillscustomer-facing skillscustomer-care skills