Service Operations Integration Manager
MDD Forensic Accountants
Team Leader, Operations
Concentrix
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$46,400 - CA$49,590 per year
Job Level
Senior
About the role
- Responsible for the day-to-day supervision of a group of call center associates
- Ensure performance metrics are achieved through coaching and accountability
- Identify performance related issues and develop action plans
- Ensure service meets contractual KPIs and financial expectations
- Communicate expectations and provide timely updates to employees
- Conduct Team Meetings for communication and input
- Schedule and organize team activities
Requirements
- Proven experience in customer service roles
- Strong communication and problem-solving skills
- Prior experience in a call center environment
- Minimum 2 Years Experience in Leadership or Senior Advisor Role
- Associate's degree in related field preferred
- Highly motivated individual with skills to develop and coach team members
- Ability to lead team in multi-tasking, prioritization, and meeting timelines
- Willingness to work a flexible schedule
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- Registered retirement savings plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay early
- Company networking opportunities with organized groups
- Health and wellness programs
- Mentorship programs
- Work-from-home convenience with company-supplied technologies
- Programs supporting diversity, equity, and inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillscoaching skillsleadership skillsmotivationmulti-taskingprioritizationaccountability
Certifications
Associate's degree
