Customer Operations Associate I
Affirm
iOS
Service Operations Integration Manager
MDD Forensic Accountants
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Act as the conduit between Service Operations and Project Teams focusing on managing and integrating services during mergers and acquisitions.
- Manage the transition of services, operational readiness, and integration from an M&A perspective.
- Create processes to ensure efficient delivery into production with continual improvement activities.
- Manage the service team providing support during the 'hypercare' period for seamless transition into BAU.
Requirements
- Minimum of 10 years’ Mergers and Acquisitions experience
- Strong background in Service Management frameworks, particularly service transition and service operation
- Experience of working in regulated environments.
- Strong project management skills to handle multiple workstreams
- Experience of Risk and Change Management
- Strong communication skills
- Excellent communication and interpersonal skills, with the ability to engage and influence at all levels.
- Be competent in identifying, addressing, and resolving conflicts in a calm and constructive manner.
- Be able to remain calm and level-headed under pressure retaining a sound judgement in complex situations.
- A strong focus on customer satisfaction, recognize their needs and ensure communication to meet/or exceed these.
- Have an excellent ability with problem solving, involving a proactive approach to foresee potential issues and address them before escalation.
Benefits
- Job Benefits 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Mergers and AcquisitionsService Management frameworksService transitionService operationProject managementRisk ManagementChange ManagementProblem solving
Soft skills
Communication skillsInterpersonal skillsConflict resolutionCalm under pressureCustomer satisfaction focusJudgment in complex situations
