Operations Specialist, Sponsor Support
Manulife
Systems & IT Operations Specialist
Athennian
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AWSCloudGoogle Cloud PlatformJamfMacOSPython
About the role
- Own day-to-day IT support and ticket management, ensuring timely and effective resolution of employee requests and incidents.
- Provide technical support across devices, software, and network environments.
- Manage onboarding/offboarding processes, including account setup, system access, and workstation provisioning for remote staff.
- Administer and maintain Google Workspace, MDM platforms (Jamf, Rippling), and endpoint security tools.
- Manage identity and access controls (SAML, MFA, and least-privilege principles).
- Oversee the full lifecycle of IT assets, including procurement, deployment, and tracking.
- Automate routine tasks using scripts (Python, PowerShell, Bash, etc.)
- Partner with DevOps and Security to ensure secure configurations, patching, and adherence to company security standards.
- Support audit and compliance activities by maintaining accurate documentation of systems and controls.
- Proactively identify and address vulnerabilities, ensuring data integrity and device compliance.
- Maintain clear, process-driven documentation for IT operations, troubleshooting guides, and SOPs.
- Continuously refine IT processes to improve efficiency, consistency, and the overall employee experience.
Requirements
- 2+ years of experience in IT Support or System Administration roles
- Strong understanding of cloud technologies such as AWS & GCP
- Proficient in Microsoft Windows and macOS operating systems
- Experience with Google Workspace and other collaboration tools
- Experience with Endpoint security solutions and Cloud security administration
- Experience with MFA and SAML protocols and how to implement and maintain access control
- Familiar with Jira Service Desk and Confluence for ticketing and documentation
- Experience with MDM solutions like Jamf, Rippling
- Experience with Password Management systems like Bitwarden or 1Password
- Proficient with using scripting to automate administration tasks
Benefits
- Minimum of three weeks of vacation
- Five sick days
- Six personal or flex days
- Company-wide winter holiday shutdown
- Comprehensive health, dental, and vision coverage
- Long-term disability coverage
- Accidental death & dismemberment insurance
- Employee Assistance Program
- Health Spending Account
- Flexible parental leave benefits
- Work-from-home allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supportticket managementtechnical supportonboardingoffboardingGoogle WorkspaceMDM platformsendpoint securityscriptingcloud technologies
Soft skills
problem-solvingcommunicationprocess-driven documentationefficiency improvementcollaboration
