Computershare UK

Junior Site Support Engineer

Computershare UK

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Job Level

Entry Level

Tech Stack

CitrixServiceNow

About the role

  • As an IT Site Support Apprentice, you’ll be responsible for the installation, maintenance and monitoring of our end user equipment, peripherals, printers, and local site hardware.
  • You’ll be designing and implementing creative solutions, working with IT peers, business users and vendors during implementations and ensuring adherence to security procedures.
  • Site Support Tasks
  • Assist in the delivery of new joiner equipment and the setup of desk workstations
  • Help with asset management, hardware and software issues
  • Vendor follow-up support such as network cabling, printer issues, asset procurement, and delivery
  • Regularly checking that IT-server room, meeting room and network printers are operational and functional
  • Provide end user support to employees and help with debugging issues
  • Ticket Management Tasks
  • Manage a global queue of ServiceNow tickets. These are raised by employees to request support with technology issues or challenges
  • Assist vendor inquiries for different office locations such as Chennai, Pune and Hyderabad
  • Troubleshoot hardware, software-based desktop errors, Citrix VDI related issues and maintenance for the end-user and mobility iPhone Intune configuration
  • Support escalation requests from employees and perform basic user administration tasks such as updating accounts and changing passwords in active directory

Requirements

  • Degree or diploma in Software Engineering, preferably in computer science or BCA/MCA
  • The ability to resolve issues by troubleshooting, investigating and supporting individuals who have limited understanding of technical concepts
  • The ability to review and ensure accuracy when it comes to the quality of work. With effective organisational skills, you'll maintain high standards of quality in everything you do
  • You show a strong initiative to work independently and collaboratively in a team setting
  • The ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Core fundamental knowledge of the following application and process functions
  • Windows Operation systems and Office 365
  • System Network concepts and troubleshooting
  • Desktop, Laptop & Think Client Imaging
Benefits
  • Free pick up and drop off facility for all our employees
  • This apprenticeship program will be for 12 months
  • If successful, you may be offered a full-time position
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware supportsoftware supportnetwork cablingCitrix VDIIntune configurationdesktop imaginglaptop imagingThink Client imagingasset management
Soft Skills
problem-solvingorganizational skillsinitiativeteam collaborationcommunication skillsattention to detailindependenceadaptabilitytime managementcustomer service
Certifications
degree in Software EngineeringBCAMCA