Intelligence Manager
Computershare UK
full-time
Posted on:
Location Type: Hybrid
Location: Bristol • United Kingdom
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About the role
- Working as part of a global team managing multiple projects end-to-end, across different time-zones - but with a focus on projects in the UK.
- Collaborating with cross-functional teams to develop, manage and distribute client, end-user and staff satisfaction surveys that capture valuable customer feedback and provide key KPIs for the business.
- Aligning, communicating and presenting to senior stakeholders across the business
- Designing and implementing robust processes for running research and collecting/analysing data to ensure quality and consistency.
- Analysing large volumes of complex quantitative and qualitative data in Excel to identify trends and opportunities.
- Developing and maintaining dashboards and reports to track global satisfaction / survey metrics in Excel and PowerBi.
- Manage a weekly internal intelligence newsletter and support ad hoc market and competitor exercise by undertaking desk / secondary research
Requirements
- Leverage their educational background and significant experience in primary / consumer or market research and/or data analysis to uncover valuable insights.
- Manage multiple projects efficiently and effectively, ensuring deadlines are met and deliverables are high quality.
- Demonstrate an understanding of online research methodologies
- Utilise expertise in data analytics and reporting to turn raw data into actionable intelligence.
- Think critically and successfully manage and analyse complex data in Excel to identify trends and opportunities.
- Manage, update and develop online dashboards.
- Communicate effectively with stakeholders at all levels, both verbally and in writing including working with Senior level executives and relationship management teams.
Benefits
- Flexible work to help you find the best balance between work and lifestyle
- Health and wellbeing rewards that can be tailored to support you and your family
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
- A welcoming and close-knit community, with experienced colleagues ready to help you grow
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisquantitative data analysisqualitative data analysisExcelPowerBidashboard developmentmarket researchconsumer researchdata analyticsreporting
Soft Skills
collaborationcommunicationcritical thinkingproject managementstakeholder managementrelationship managementtime managementpresentation skillsattention to detailproblem-solving